Account & Data Deletion
Last updated: 07/10/2026
This page explains how to delete your NPhones account and associated personal data. It is provided by Vayosoft Ltd. ("we", "us", the "Company").
1. How accounts are created and managed
The NPhones app does not create accounts inside the app. Access is provisioned and managed by your organization or directly by Vayosoft. Because there is no in-app registration, deletion is handled through the request process below rather than a self-service in-app flow.
2. How to request deletion
You can start a deletion request from the app (Settings → Legal → Delete Account) or directly. Your NPhones access is provisioned and managed by your organization, and your data can be deleted in the following ways:
- Automatic deletion — your personal data is deleted a set period after your access ends (see section 5). No action is needed.
- Through your organization — for deletion outside the standard process, contact your organization's administrator, who manages your account and relays the request to us. We generally identify accounts together with the organization.
- Directly from Vayosoft — if your access was provided directly by Vayosoft rather than through your organization, email support@vayosoft.com with your account identifier and a contact (email or phone) where we can reach you. Please leave contact details and we will get in touch to verify the request and process the deletion.
To protect your account, we verify a deletion request before acting on it.
3. What is deleted
On a verified deletion request we delete or irreversibly anonymize the personal data we hold for your account, including:
- Account data (account identifier and verification status);
- Virtual-environment data stored in the remote environment associated with your account, including contacts you imported;
- Device/technical and usage data linked to your account, including the push token used for incoming-call alerts.
Work phone numbers assigned to you are not personal data of yours to delete: they belong to your organization. When your account is deleted, they are unassigned from you and returned to the organization.
The call history and the imported contacts kept in the app on your device are removed when you delete the app and when you sign out; the copies of imported contacts in your virtual environment are deleted with it (section 3). Deleting the app from your device does not by itself delete data held in the service; use the request process above.
We do not record calls or keep call records on our servers, so there are no call recordings or call records to delete.
4. Data we may retain
We may retain a limited subset of data where we are legally required or permitted to do so — for example, records needed to comply with legal, security, or anti-abuse obligations, or to resolve disputes. Telecommunications providers that connected your calls keep their own records under their legal obligations. Such data is kept only as long as necessary for those purposes and is then deleted. See the Privacy Policy for retention details.
5. Timing
We process deletion without undue delay. Under the standard process, personal data is deleted a set period (typically 30 days) after your access ends. Backups are purged on their normal rotation cycle.
6. Contact
Vayosoft Ltd.
4 Rambam St, Beer Sheva, Israel
Deletion / support requests: support@vayosoft.com
Privacy / legal inquiries: vayosoft@vayosoft.com