Cancel Service

Last updated: 07/10/2026

This page explains how to stop using NPhones and how that differs from deleting your data. Stopping the service is separate from deleting your personal data — see section 4.

1. How accounts work

NPhones does not sell subscriptions and does not process payments inside the app. There is no in-app purchase, no billing screen, and no plan to manage. Accounts, virtual phones, and work phone numbers are provisioned and managed by your organization, or directly by Vayosoft.

2. Stop the service

• Through your organization: if your account was provisioned by your organization, ask its administrator to close it through the organization's normal process; the account and its virtual environment are then deactivated.
• Directly from Vayosoft: email support@vayosoft.com from the address associated with your account, and we will close it.

Closing the account stops access to the service. It does not erase your data at that moment, but no action is needed to have it removed: under the standard process your personal data is deleted a set period (typically 30 days) after your access ends. If you want it deleted sooner, or want to see exactly what is removed and what we may retain, use the process in section 4.

3. Work phone numbers

When the service stops, you can no longer place or receive calls through NPhones. The work phone numbers assigned to you are withdrawn and returned to your organization; they are not transferred to you. Your own mobile number, which you used to sign in, is not affected.

4. Stopping service vs. deleting data

These are two separate actions, and you can request either independently:

• Stop the service — end access to the workspace and to calls (this page).
• Delete account & data — remove your personal data (Account & Data Deletion).

5. Contact

Vayosoft Ltd.
4 Rambam St, Beer Sheva, Israel
Support: support@vayosoft.com